It's all quite easy to understand, simple to borrow a car, and so on...
But then I ran into my very first issue after borrowing one of their cars once to do a quick furniture move (a great experience overall with the exception of having to fill one tire with air that was under 10psi).
The ZipCar deal I signed up for is $30 annually with $50 driving credit, but during that last rental they billed my credit card.
So I call Zipcar: What’s up with the no-credit situation?
ZipCar Customer Service: Doesn’t seem like it was applied to your account. What’s the promo code you used?
Never did. I went to www.ZipCar.com/ConcordCityPlace and it just processed it all for me.
I need the code.
There is no code! No area on this page that mentions or allows me to insert a code. Can’t you look it up?
We don’t have access to codes. But if you come across it within 30 days of signing up we can apply it.
But how would I come across it? I came across this, and it doesn’t have a number. Plus IT’S ON YOUR WEBSITE.
Lemme check with supervisor…
Ummm ok there is no number anywhere on this page – no number or code or anything like that.
It could be letters.
There’s no letters either! No code at all!
Well if you come across it within 30 days…
Update...
So Sean from my local ZipCar office left me an email, and called me the following morning to apologize for the inconvenience of the situation, and credited me $65 on the account - essentially twice the value of the rental period.
Thanks a lot, Sean!
Still funny how as cool and fun as the ZipCar company seems to be, they obviously haven't polished their customer service skills at the main 1-866 customer service number. I've learned of another situation where customer service told my friend to take a bag of random stuff another 'Zipster' left in the car, go home and list it in a Lost & Found section of their forum - but definitely don't leave it in the car. Umm what? How about you handle it since it's your business and all.
